Designs Start with a “Hello”
Designing remotely, collaborating globally — wherever you are, I’m ready.
Frequently asked questions
What services do you offer?
I offer a wide range of graphic design services including logo design, brand identity, social media content, packaging, marketing materials, and more.
What is your design process like?
It usually starts with a brief or consultation, followed by concept development, revision rounds based on feedback, and final delivery in the required formats.
How much do you charge for a project?
Prices vary depending on the project scope and complexity. I offer both fixed-price packages and custom quotes after understanding your needs.
How long does a typical project take?
Timelines vary based on the project. A logo or social media design may take 3–7 days, while a full branding package might take 2–4 weeks.
How many revisions are included?
Most packages include 2–3 rounds of revisions. Additional revisions can be arranged with a small extra fee.
Do you provide the source files?
Yes! Once the project is completed, I provide all relevant source files such as .AI, .PSD, .PDF, .PNG, or other formats based on your needs.
Can you work with urgent deadlines?
If my schedule allows, I do take rush projects with an additional express fee. Let’s discuss your deadline!
Do you work internationally/remotely?
Absolutely. I collaborate with clients from all over the world — all communication can be done online.
What do you need from me to get started?
A clear design brief, brand info (if available), references or inspiration, and your goals for the project.
How do I make payments?
I accept payments via bank transfer, or other agreed-upon methods. Typically, a 50% deposit is required to begin.
I am fluent in Mandarin. While I am a fast reader in English and Malay, I find it a bit harder to keep up with spoken conversations in these languages. For anything important, please reach out via email to ensure we are on the same page. Thank you!
Lilo Jong
